FAQ

We recommend consulting your GP or healthcare provider before using any aromachological products during pregnancy, particularly in the first trimester. Whilst our formulations use natural botanicals, certain ingredients may not be suitable for pregnancy or breastfeeding. Your healthcare provider can advise based on your individual circumstances.

Many of our formulations are designed to be suitable for sensitive skin. Products like our Body Cleanser, Hand Wash and Soothing Hand Lotion feature gentle, barrier-respecting formulations. Our Procellular™ Defence Day Cream includes Cica to calm redness. However, as with any new skincare, we recommend patch testing first, particularly if you have reactive or compromised skin. All our products are free from artificial preservatives, fragrances and colourants.

Our products are formulated to work across skin types. Many, like Pure Radiance Facial Oil and Dry Body Oil, are suitable for all skin types including dry, normal, combination, sensitive and mature skin. Our Body Cleanser and Hand Wash feature gentle, pH-balanced formulations that work even for compromised skin. If you have specific concerns, our product pages provide detailed information about which skin types each product suits best.

Yes. All Olverum products are vegan and cruelty-free. We never test on animals and our formulations contain no animal-derived ingredients. We're committed to ethical, sustainable sourcing practices across our entire range.

Aromatherapy traditionally refers to the use of botanicals for therapeutic benefits - for instance, using specific plant extracts to support physical wellbeing. Aromachology refers to the psychological and emotional response to scent - how fragrance affects mood, stress levels, sleep quality and mental state. At Olverum, our approach is called functional fragrance - every scent element is chosen not just for how it smells, but for what it does. Our formulations combine therapeutic botanicals for physical benefits (aromatherapy) with carefully designed fragrance profiles that influence mood, stress and wellbeing (aromachology). This is why our products are described as working to 'energise,' 'destress,' or 'restore' - the fragrance is functional, not decorative. This dual approach creates a complete mind-and-body wellness experience.

A fougère accord is a sophisticated fragrance profile featuring citrus, herbaceous and woody notes. This non-gender specific blend creates a fresh, aromatic experience that's neither traditionally masculine nor feminine. Most of our products feature variations of this accord - it's part of our signature sensorial identity.

Yes. Our formulations feature carefully selected essential oils and botanical extracts, each chosen for specific therapeutic properties. We use high-quality, named botanicals - such as High Altitude Lavender, Siberian Fir Needle, and Roman Chamomile - rather than generic essential oil blends. Each botanical serves a specific purpose in supporting both physical and emotional wellbeing.

Absolutely. All Olverum products are non-gender specific. Our fougère accord fragrances and effective formulations are designed for anyone seeking high-quality wellness products, regardless of gender. Many of our customers are men who appreciate the sophisticated aromachological experience and genuine efficacy of our range.

Most products have a period after opening (PAO) symbol on the packaging indicating recommended use timeframe - typically 12 months for most products. Store products away from direct sunlight and heat to maintain optimal efficacy. Our highly concentrated formulations, like Bath Oil (5ml per use), mean a little goes a long way.

Yes. Our products are designed to work beautifully together as part of complete rituals. For example, pair Bath Oil or Bath Salts with Restful Sleep Pillow Mist for a comprehensive evening routine. Layer Body Cleanser with Body Oil or Firming Body Moisturiser. Use Cleansing Balm followed by Pure Radiance Facial Oil and day or night cream. The consistent aromachological signature across the range means products complement rather than clash.

Olverum is stocked in select premium retailers including Fenwick, John Lewis, Space NK, Harvey Nichols and other specialty beauty destinations. Visit our stockist page to find your nearest location. Our complete range is also available online at uk.olverum.com with complimentary UK delivery on orders over £25.

Yes. We offer a Discovery Box containing carefully selected products that showcase the Olverum experience. We also have Travel Sets featuring 3 x 15ml Bath Oil bottles, perfect for experiencing our signature product or taking on trips. Some stockists may also offer samples - please enquire in-store.

Olverum combines nearly a century of formulation expertise with modern scientific understanding. What makes us distinctive is our dual approach: therapeutic botanicals chosen for genuine efficacy, paired with sophisticated aromachological blends that support emotional wellbeing. Our closely-guarded formulations use only natural plant extracts, we're committed to sustainable sourcing, and every product is designed to deliver tangible results - you feel the difference from first use. It's wellness that actually works, rather than just smelling pleasant.

Standard delivery within the UK is FREE for orders over £25, and £3.99 for orders under £25. Normal delivery times are 2-3 working days, though please allow up to 5 working days from placing your order. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Yes. Deliveries to offshore and international addresses are charged according to weight, size and location. Please allow 10-15 working days from placing your order for international deliveries.

If no one is available at your nominated address to take delivery, we or our authorised shipping agent will contact you to rearrange delivery or you can collect the products from a local depot. If you're unable to take delivery three times, the products will be sent back to us and our customer services team will contact you.

Products become your responsibility from the time we deliver to the address you provided, or when you collect from us or a depot.

Yes. Once your order has been dispatched, you'll receive an email with tracking information so you can monitor your delivery.

If your order hasn't arrived within the expected timeframe (5 working days for UK, 10-15 working days for international), please contact our customer service team at contact@olverum.com. We'll investigate and work to resolve the situation as quickly as possible.

We ship to most international destinations. At checkout, you can enter your address to see if we deliver to your location and view delivery costs. If you have questions about international shipping, please contact contact@olverum.com.

If you need to change your delivery address, please contact us immediately at contact@olverum.com. We'll do our best to accommodate your request, though if your order has already been dispatched, we may not be able to reroute it.

If the product you receive is not as expected, you may return it within 14 days for a refund or replacement. We can only accept returns of unused items in their original condition. Please note that postage/shipping costs will only be refunded on faulty items.

Please ensure your return is properly sealed and sent via a recorded service (one that requires a signature upon receipt). You should retain the recorded delivery receipt as proof that you've returned the goods. We cannot accept liability for returns lost in transit.

We'll process your refund within 14 days of receiving the returned goods. Returns must be made within 14 days of receipt with goods in their original condition. You'll receive email notification of your refund from Shopify, our payment processing partner.

Yes. If you've requested an exchange or replacement, we'll process this within 2 working days of receiving your returned goods, subject to stock availability, and ship via our next working day delivery service.

If your product arrives faulty or damaged, please contact us immediately at contact@olverum.com with photos if possible. We'll arrange a replacement or refund, and your postage costs will be refunded in addition to the value of the goods.

Sale items can be returned within 14 days for a refund or exchange, provided they're unused and in their original condition. The same returns process applies as for full-price items.

If your order hasn't been dispatched yet, please contact us immediately at contact@olverum.com and we'll do our best to cancel it. If it's already been dispatched, you can return it within 14 days following our standard returns policy.

No, you can checkout as a guest. However, creating an account allows you to track orders easily, save your preferences, and checkout faster on future purchases.

Click "Forgot your password?" on the login page. Enter your email address and we'll send you instructions to reset your password.

Log into your account and navigate to account settings where you can update your personal information, email address, and saved addresses.

Yes. We use Shopify's secure payment processing, which is PCI DSS compliant. We never store your complete payment information on our servers. All transactions are encrypted and secure.

We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, Union Pay, and Visa.

Enter your discount code in the "Discount code" field at checkout and click "Apply." Your discount will be reflected in your order total before you complete payment.

Enter your discount code in the "Discount code" field at checkout and click "Apply." Your discount will be reflected in your order total before you complete payment.

Yes. At checkout, you can add a gift message in the notes section. We'll include this with your order.

Yes. We have a dedicated corporate gifting service for businesses looking to send thoughtful gifts to clients, employees or partners. Contact contact@olverum.com for more information.

Yes. Simply enter the recipient's delivery address at checkout. You can include a gift message, and we can arrange for the receipt to be excluded from the package - please note this in the order notes or contact us.

Sustainable production is central to our philosophy. We source ingredients responsibly without contributing to environmental degradation, partner with suppliers supporting local communities and ecosystems, and use renewable sources for materials like Dead Sea Salts, Kalahari Desert Salt, and Frankincense. Many ingredients, including Raspberry Seed Oil and Papaya Enzyme, are upcycled from food byproducts. We prioritise ethical practices even when it increases costs. Our packaging uses recycled and recyclable materials wherever possible. Our secondary packaging and information leaflets use FSC certified paper, and all printed materials use vegetable-based ink. We're continually working to reduce our environmental impact while maintaining the premium quality our customers expect

We source globally to find the highest quality botanicals for our formulations - High Altitude Lavender, Siberian Fir Needle, Dead Sea minerals, Kalahari Desert Salt, and more. Each ingredient is selected for both its therapeutic properties and sustainable sourcing.

We're committed to reducing environmental impact through packaging choices. Please check individual product packaging for recycling symbols and instructions. Our Bath Salts Refill uses recyclable mono-material sachets to reduce waste.

Never. Olverum is completely cruelty-free and we never test on animals. All our products are vegan with no animal-derived ingredients. This commitment to ethical practices is non-negotiable.